Your privacy

Who to contact

This website is provided by Mentoring Men Ltd. For a privacy question, a request about your information or a privacy complaint, email info@mentoringmen.org.au or call 1300 583 925.

Browsing this website

You can read the public pages without giving us your name. The homepage stores two small presentation preferences in your browser’s local storage: the order of its rotating heading and the impact cards shown. These preferences do not identify you and are not sent to Mentoring Men. You can clear them through your browser settings.

Hosting providers and third-party services may process technical information, such as IP addresses and browser details, when their pages or content load. Your wellbeing check-in answers are not sent to these services.

Cookies and optional analytics

Cookies and similar browser storage help a website remember information between visits. We store your cookie preference in your browser so we can respect your choice. This is separate from optional analytics and the homepage presentation preferences described above.

If you choose Accept analytics, we use Google Analytics 4 to understand visits to selected public information pages and improve the website. This can include the pages opened, repeat visits, approximate location, device and browser information, and selected actions such as choosing an Apply, Refer someone, Donate or Contact link. We also measure how far some public pages are read, requests to open selected documents, and requests to load a video player. A link or player request does not tell us that you completed an application, referral, donation or video.

Google Analytics uses cookies, including _ga and _ga_ZE7NNRP7CT, to recognise a browser across visits. For this website, these analytics cookies have a maximum lifetime of 180 days from when they are set. Google receives technical request information when Analytics runs and may process information outside Australia. Read how Google uses information from sites that use its services.

Google Analytics is configured to retain event-level data for two months and user-level data for 14 months, without extending the user-data period when someone returns. These limits do not apply to most aggregated standard reports.

We do not send wellbeing questions, answers or results, form fields, names, email addresses, payment details, donation amounts or transaction references to Google Analytics. We do not track activity inside the application or referral forms or Stripe checkout. We use fixed public page and action descriptions rather than visitors’ entered information or full link addresses. We do not use this feature for advertising or connect its browser identifiers to application, referral or donor records.

Analytics stays off unless you accept. You can choose Reject optional cookies and use the whole website. Select Cookie preferences in the footer to change your choice at any time. Withdrawing stops further website Analytics measurement and removes this integration’s analytics cookies where your browser allows it; it does not erase information already processed. We remember your choice for up to six months, then ask again. Clearing your browser storage may also reset that choice.

This preference controls our Google Analytics feature. It does not change the separate privacy or cookie settings of Jotform, Stripe or YouTube. These services may receive technical information when their forms, checkout, thumbnails or players load, as described below. Declining analytics does not prevent you from using them.

Reports and project information

You can read the report and project pages without entering contact details. Reading these pages does not create a resource-access record in MM System.

The impact panel uses a separate public data file. Your wellbeing check-in answers do not feed into it.

Applications and referrals

This website embeds Mentoring Men’s existing Jotform application and referral forms. These are live forms: information you submit through them is made available to Mentoring Men so the team can respond to the application or referral. The form itself will explain what information it asks for; please do not include clinical records in a referral.

Jotform handles its form service under its own privacy policy. Mentoring Men’s organisational rule is to keep application and referral records for seven years unless you ask us to delete them sooner. Within Mentoring Men, access to these records is limited to staff, including volunteer staff. Jotform also processes information to provide its form service. The website is not currently connected to MM System for online applications or referrals.

This website does not add a marketing subscription. Any choices or follow-up in the existing Jotform forms are handled through their current configuration.

Homepage wellbeing check-in

The optional wellbeing check-in calculates your snapshot in the page using your answers. Your answers stay in the page’s temporary memory only; they are not sent to MM, Jotform, Stripe or another service, and are not saved in browser storage. Leaving or reloading the page clears them. The check-in is self-reflection, not a diagnosis or a decision about whether mentoring is suitable for you.

The check-in is separate from the application and referral forms. Nothing from it is attached to either form or creates a participant record in MM System.

Wellbeing answers and reporting

The homepage check-in answers are not stored or sent and are not used for service reporting. They do not contribute to the website’s impact figures.

Donations and videos

When you choose a donation, you continue to Stripe’s secure checkout to enter your name, email address and payment details. Stripe processes your gift and keeps the payment record. Mentoring Men can access donor and transaction information in Stripe to manage donations, help with receipts and maintain financial records. This website does not receive your full card details or save donor information in a website donation database.

Monthly donations repeat until you cancel. You can manage or cancel your monthly donation through Stripe using the email address you used to donate. You can also update your payment method there. Cancellation takes effect at the end of the current paid period and stops future monthly donations; it does not automatically refund earlier gifts.

Stripe handles checkout and account information under its privacy policy. For help with a payment, a donation receipt, or access, correction or deletion of donor information, email info@mentoringmen.org.au or call 1300 583 925. Some financial records may need to be retained to meet accounting or legal requirements. The seven-year application and referral rule above is separate from donation records.

Community investment is separate from donations.

On the Our approach and Men Do Talk pages, video thumbnails load from YouTube when the page opens. The shared campaign page uses thumbnails stored on this website. The YouTube player loads only when you select Play. Watching a video or opening YouTube involves Google’s services and Google’s privacy policy. You can read the surrounding page without playing the video.

Access, corrections and concerns

You can ask us what information we hold about you, request a correction or ask about withdrawing consent or deleting information. Contact the team using the details above. Requests affecting existing service records need review; withdrawing consent does not automatically erase past records or backups.

If you have a privacy concern, tell us what happened and how you would like us to contact you. Avoid sending sensitive details in your first email. You can also read the OAIC’s guidance on making a privacy complaint.